WARRANTY

The seller offers a 24-month warranty on the entire range of products, except for textile items where warranty is 30 days.
Warranty Loss Conditions:
- failure to present the original invoice/tax receipt accompanied by the warranty certificate
- failure of the buyer to comply with the transport conditions, use, maintenance, installation specified in the instruction manual
- failure to present the product in its original box, with all the accessories received at the moment of delivery.
Warranty does not apply to consumables (wheels, tapestries, other plastic components), malfunctions or damage due to accidents, improper use, negligent use, overuse, normal wear and tear.
Not a complaint:
- scratches: they are normal from day to day and are not a complaint
- wheel wear
- long exposure to sun, perspiration, wiping and washing, which causes discoloration of materials

SERVICE

If the product you bought through Smart-Baby.ro is broken or malfunctioning, but is still under guarantee conditions, we assure its free repair in our service. All you have to do is complete a form and attach pictures and movies with the faulty product. After the form is read and approved by our colleagues, a courier will arrive to you and pick up the product for free and bring it up to our service. Please pack the product carefully, before handling it to the courier, in its original box. The product has to be packed along with the documents that prove the acquisition (warranty certificate, invoice/tax receipt). After the product is repaired, we will bring it back to you, also free. If you fulfill these conditions and the product cannot be repaired, we will change it or refund the value of acquisition. Instead, if your request proves itself not being the subject of the guarantee terms, you will have to pay the transport price. If the guarantee period is expired, you will also have to pay both the transportation and the repair cost.