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FAQ (Frequently asked questions)

How do I make an order?
Through www.smart-baby.ro you can order online the products you want, without going to a physical store. Each product you wish to buy must be added to the shopping basket. Besides each product there is an “Add to shopping basket” button which will add the selected product to the shopping basket.

What is the advantage of an online order?
The orders can be launched anytime, and are being processed in chronological order. Product reservation is done automatically, if their status is “In stock”.

Can I order by phone?
Yes, you can. For the accuracy of transmitted data, we recommend the online order instead, yet if you prefer the phone order you can call us at: +40372991122 / +40728285826, from Monday to Friday, between 08 and 17 hours.

What is the minimal value of an order?
There is no minimal value of an order.

How do I check if the product is eligible for return?
A product is eligible for return if it is in the same state it was delivered (does not have scratches, deteriorations, missing accessories, or incomplete package).

How do I find out if the product was repaired?
The moment the product is repaired, you will be contacted by one of our colleagues from the service department.

How can I cancel or modify an active order?
An active order can be canceled or modified by phone, calling the following number: +40372991122 / +40728285826

CONTACT

Smart Baby, along with the brands being traded belong to S.C. DHSBABY S.R.L.
VAT No.: RO34253482
ORC: J20/229/2015


You can find us at the address:

Str. Santuhalm nr. 35A, corp A, Deva, Romania.
E-mail: office@smart-baby.ro
Telefon: +40.372.991.122 / +40728285826


For service, guarantees and post-buy assistance problems:
E-mail: service@smart-baby.ro
Phone: +40.372.991.122 / +40728285826

Availability: from Monday to Friday, between 08 and 17 hours.

About us and the quality of the products we sell through our store:
Smart Baby is an online store created specially to offer quality products which enhance the physical and intellectual development of your baby.

"Our store offers the perfect combination between innovative, quality products and affordable prices. Our main purpose here at Smart Baby is to simplify the life of the parents while ensuring the health, safety and happiness of babies."

Young and open, the Smart Baby team constantly works so our site can continue make available only quality products, carefully selected but which remain at an affordable price.
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